FAQ

• Beauty Talk Consultation is complimentary for the Customers.

• Customers will receive the Beauty advice translated into Vietnamese via Oyoung App.

• If Oyoung App is not enough for accurate translation, please contact us. We have certified beauty concierge team that certified by MOH – Ministry of Health in Korea and highly trained on medical terms and knowledge to ensure the customers will receive accurate and uninterrupted advice.

• On the OYOUNG app, please tick the box: “Do everything for me” mean that – I need OYOUNG to help me do everything. Introduce the appropriate hospital and arrange a trip for me.” OYOUNG staff will contact to support you.

• We verify twice for all listed doctors on OYOUNG
• Verify hospital/clinic and doctor license data with Korea MOH (Ministry of Health).
• Verify hospital/clinic license and insurance for medical service for foreign patients.

• Viet Nam:

– 4 Floor, Việt Tower, No 1 Thai Ha,  Trung Liet, Đong Đa, Ha Noi, Viet Nam.

– Tel : + 84 24 3782 3284

– Email: help@oyoung.co.kr

• Hàn quốc:

– 3F, Gangnamdaero 464, Gangnam-gu, Seoul, South Korea (06123).

– Tel: + 82 70 8808 0888

– Email: help@oyoung.co.kr

• Ho Chi Minh:

– 136 Tran Quang Khai, Tan Dinh Ward, Dist 1, HCMC, Vietnam.

– Tel: +84 36 848 1666

– Email: help@oyoung.co.kr

• For Android Mobile: https://play.google.com/store/apps/details?id=kr.co.oyoung.beauty
• For iphone Mobile:https://apps.apple.com/kr/app/oyoung-beauty/id1475871343

You can also visit our website for more information:  https://www.oyoung.co.kr

• No, you must pay upfront and in-full after having final consultation with doctor. Only after then surgery will be conducted.

•  Customers can pay directly with the hospital or with OYOUNG, depending on your wishes.

• You can only use the OYOUNG service without surgery.

• For services like Visa and Flight you must pay full after reservation in VietNam. And the rest services like Pick-up, Tour, Mobility,…. you can make reservation and pay in Korea after use them.

• Customers can pay by cash or bank card. However, the price for this service is quite high, so OYOUNG recommends paying by bank card for easy reference later.

• It is not necessary to return to Korea for a follow-up, but we recommend you continue to use OYOUNG app and local partners services to plan your care and improvement. This could be a cosmetic or skincare surgery or choose a cosmetic product, we will have the advice that best suits your health.

• After deducting the spent expenses, OYOUNG will pay the remaining amount to the customer.

•  OYOUNG will support to change the schedule for customers, if there is any additional fee you must pay (for example: hotel change fee, change flight date …)